They have received feedback from customers who are interested in other products and services, beyond bookkeeping. Beyond Bookkeeping: Pilot to be a One-Stop Hub that Brilliantly Tailors to SMBs’ NeedsĪccording to the team at Pilot, bookkeeping is just the start of a larger opportunity for the company. With approximately 1% of Americans working as bookkeepers or accountants, and every business needing a back-office to manage their finances, it’s important to have a trustable provider. Not only does this lead to more accurate bookkeeping, but this also facilitates a more convenient and user-friendly experience for clients.Īdditionally, by being trusted with managing a business’ finances, it opens up the opportunity for the provider to be trusted in other areas of the business. Customers can talk to knowledgeable experts who can provide answers and guidance that a computer program cannot, while the software can efficiently and consistently process and categorize large amounts of transactions. This approach allows for a more reliable, accurate, and efficient service than other providers can offer. Pilot’s approach to bookkeeping combines the best of both worlds: utilizing both human expertise and software automation. This approach allows for a more reliable, accurate, and efficient service than other providers can offer, and gives business owners peace of mind knowing that their bookkeeping is taken care of. Therefore, Pilot was founded to provide this type of solution, leveraging advanced software to automate the bookkeeping process, while also providing expert human support to answer any questions and provide guidance as needed. Instead, the founders sought out for a solution that would take care of everything for them, so they could focus on running their business. However, they also recognized that as startup founders, they didn’t want to have to worry about bookkeeping at all. They believed that software should be used to automate this process, rather than relying on people to do it manually. “You do what you love, we’ll do the annoying stuff for you”.įrom the start, the founders of Pilot aimed to utilize advanced software development to enhance the accuracy and dependability of bookkeeping. They have two successful exits: the first company, Ksplice, was acquired by Oracle in 2011 and the second, Zulip, was acquired by Dropbox in 2014.Īs repeat founders, they said, “enough is enough– nobody else should have to follow in the same tracks.” Pilot offers a lot of products, but ultimately what they sell is peace of mind. The founders of Pilot, Jessica, Jeff Arnold, and Waseem Daher, have a wealth of experience in the technology industry and a proven track record in high-growth startups. Distinguished Figures to Work Out Unmatched Formula for Pilot’s Successīefore discussing Pilot’s business model, let’s understand the motivation behind the company’s inception. The company aims to help these businesses qualify for valuable funds and fuel their growth. In line with this trend, Pilot was founded in 2016 with the goal of providing bookkeeping, tax, and CFO services for high-growth businesses. As a result, this has led to an expansion in the all-business aspect of automation space, which is projected to thrive beyond – since more companies adopt automation technology and the need for more efficient sales, customer support processes increase. In recent years, the deployment of automation software for sales, marketing and operation has been on the rise as more companies look for ways to improve efficiency, reduce costs as well as increase lead generation and closing rates.
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